Delivery and receipt policy

1.Delivery method:

A.Via Grab application:

Only applicable for orders in Ho Chi Minh City.

  • Express COD service: Only applicable for orders under 2,000,000 VND .
  • 4-hour COD service: Only applicable for orders under 1,000,000 VND .

Note: OSTSOME will support shipping fee of 30,000 VND /order from GRAB shipping unit ( not applicable with other promotions, does not apply Freeship )

B. Through Viettel Post shipping unit

Applicable to orders in Ho Chi Minh City and provinces nationwide

For orders worth from 2,000,000 VND : Free shipping usually nationwide ( not applicable with other promotions).

  • For orders worth from 2,000,000 VND with express shipping via ViettelPost: Support shipping cost of 30,000 VND /order

For orders worth less than 2,000,000 VND : Only support shipping fee of 30,000 VND /order

C. Receive goods at the Showroom:

Address: D-00.04 & D-00.05, Ground Floor, Tower D, Sadora Apartment, No. 2 Street 13, Thu Thiem Ward, City. Thu Duc, City. Ho Chi Minh

C. For orders requiring Setup in Ho Chi Minh City

OSTSOME staff will assist you with Setup.

2. Delivery time:

Shipping time ranges from 2 to 7 days depending on the area.

3. Payment method:

– COD payment: The shipping unit will collect.

– Payment by ATM/Visa, master, Amex, JCB, CUP cards: made by payment unit ONEPAY

– Installment payment: For orders over 3,000,000 VND .

– Payment by swiping Mpos card: made at OSTSOME Showroom.

4.Exchange/return products:

Please see details here.